A list of frequently asked questions are listed on the right. Click on a question to see details of solutions

FAQ

• Q. How do I license the software after my 30 days has expired?
• Q. Where is the database stored?
• Q. How do I send you the database?
• Q. I have forgotten my Administrator password, what can I do?
• Q. I cannot delete an item from profile, what is happening?
• Q. How do I change the order of the items in the profile? They are all listed alphabetically.
• Q. Is there a Read-Only version of the software?
• Q. I already have a copy of CRS Risk© - Risk Assessment Toolkit installed, how do I make this multi-user and share the database?
• Q. Why is the colour missing in my HTML Reports when I print them?

Answers

Q. How do I license the software after my free evaluation has expired?
A. You can purchase the software by clicking the purchase link in the top navigation. Once you have purchased we will arrange for the permanent license to be available (we will also email this to you.)

To update your license using the web - Log in as the administrator (SYS) and close the corporate profile (using the button top left). Then if you have version 1.2.65 or higher, ensure you are actively connected to the internet, and click ‘Security’ from the menu, then ‘License Code’. On the dialog box that appears, check the details displayed are correct, and click the button ‘License’. If the web is available, the license key will be issued directly from our web server, otherwise an email will be created and sent (compatible email system required). See the online help for further information. Please Note: A permanent license code will only be sent once we have received payment for the number of licenses.

Q. Where is the database stored?
A. By default the database is located in C:\Program Files\CRS Risk\Database. It’s actual location is stored in the registry (a database internally managed by Windows itself.) The value is HKEY_LOCAL_MACHINE\Software\Corporate Risk Systems\Settings\Database

Q. How do I send you the database?
A. Occasionally we ask for the database to be sent to support for analysis or recovery. Using the information from the proceeding answer, locate the database and simply attach it to an email. (Our preference is to actually compress the file using a compression tool such as WinZip™. However, some email systems prevent the transmission of such attachments due to recent virus proliferation methods using Zip files.)

Q. I have forgotten my Administrator password, what can I do?
A. Unfortunately, you will need to send the database to us for analysis, we can reset the password for the database. We have a tool for extracting this information, but it cannot be made available from the website for security reasons.

Q. I cannot delete an item from profile, what is happening?
A. Because of the sensitivity and importance of the data in the profile, deletion is restricted to those with the relevant security. Any associated information that is linked to an item in the profile must be removed first. For example, you would need to delete Action Plans, Reviews, Assessments (including history where applicable) and controls before you could delete a Hazard. It is necessary for your own protection.

Q. How do I change the order of the items in the profile? They are all listed alphabetically.
A. By default the corporate profile is sequenced according to the alphabetic sequence of items in each level. However, this can now be overridden by modifying the View Order. This is accessed by right clicking the parent item, i.e. Right-Click the Company, to modify the sequence of the departments. A dialog box will appear with the items listed according to the current sequence. Hi-light an item and click the Up or Down arrow to move the position. When you are happy click Update, to abandon the changes, click Cancel.

Q. Is there a Read-Only version of the software?
A. Not at the moment, this is currently being reviewed, however, the license covers the machine that the software is installed on. If a user needs read-only access to the data, then by default when security is activated in the product, and a new user is added, they only get read-only access.

Q. I already have a copy of CRS Risk© - Risk Assessment Toolkit installed, how do I make this multi-user and share the database?
A. You will need to use the software facilities to ‘Locate Database’ which is found by logging in as the administrator (SYS), closing the profile, ensure that NO other users are currently using the database, then click Maintenance on the menu bar, then Database, then Locate Database. Browse to a new folder for the database (must use mapped drive for network server) and click OK. The database will be moved and you can now start backing up the database in your scheduled nightly backup.

For more information see Networking Support.

Q. Why is the colour missing in my HTML Reports when I print them?
A. In internet explorer®, the default is NOT to print background colours and images, this needs to be enabled. To do this, in Internet Explorer®, Click Tools, on the main toolbar, then Internet Options, Click the Advanced tab then scroll until you find the option under Printing, called 'Print background colours and images'. Make sure this is checked.